Jackson Hewitt is hiring work at home in the United States!
Jackson Hewitt is the second largest tax preparation service in the US. It is a Fortune 500 company! They prepare millions of tax returns. This tax giant is hiring work from home client care reps.
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We have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results.
Jackson Hewitt is looking for a Seasonal Software Support Specialist Tier 1 to join our team in a remote setting. The Software Support Specialist Tier 1 position is responsible for providing a world class experience to Jackson Hewitt Franchise and Corporate employees by answering Technical Calls or Chats related to Software, Products, Password issues in a Work at Home Contact Center environment.
We would like your help in supporting our 6000 nationwide offices to run smoothly by troubleshooting and fixing the software-related issues that inevitably come up!
This is a Seasonal Position with a possible duration of mid-November, through mid-April the following year.
What you’ll do here:
- To perform the job successfully, the individual must be able to execute each essential duty satisfactorily.
- Demonstrate excellent voice quality, inflection and present a professional, courteous, patient demeanor. Maintain a confident, friendly, and helpful tone in conversation.
- Ability to follow directions and perform the steps necessary to resolve the issue.
- Ability to work independently and as part of a team.
- Ability to learn innovative technology quickly and adapt and tailor solutions to fit the challenge.
- Strong Windows 10 experience desired.
- Take ownership in assisting, researching, resolving, or escalating Employee issues.
- Verbally de-escalate and handle difficult Employee situations.
- Understand and implement the latest information and procedures efficiently and professionally.
- Utilize multiple systems to access Employee information, research issues, educate and solve the Employee’s reason for contact.
- Accept and implement Quality and Performance Management Coaching / Feedback.
- Handle and hold secure confidential and sensitive Employee information.
- Diligently and accurately document Employee records and cases.
- May be asked to assist with other program support including email, cobrowse, outbound and other support initiatives.
- Other duties, assignments and specific projects may be assigned at the discretion of executive management.
Skills you’ll bring for success:
- High School Diploma or GED required.
- Strong Windows 10 experience.
- 1 to 2 years of relevant Contact Center experience.
- Excellent computer navigation and data entry skills.
- Proficiency with learning innovative technology and system applications.
- Bilingual Spanish a plus.
Work from home requirements:
- Windows 10 PC with minimum of 4 gigs of Ram and Google Chrome as main browser
- Wired or Wireless Network speed at or above 20 MBPS
- A quiet room with no background noise or possibility of audible interruptions
- Dual ear USB Headset with microphone and noise cancelling function
Physical Demand and Work Effort:
- Keying / typing, sitting, standing, walking.
- Minimum 35 WPM
- Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in a Work at Home Contact Center environment.
- Compliance with company attendance standards.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
What you’ll get if you join us:
- 401k with Company Match (eligible to participate after working first 1,000 hours)
- Medical Low Plan with Company HSA Match (eligible to participate after working 1,500 hours annually)
- Teladoc (Unlimited Teladoc sessions, $13 per month to seasonal emp)
- Free Employee Assistance Program (EAP)
- Corporate discount program
- Flexible work schedule
- Free tax preparation training and PTIN registration
- Free tax filing services for all JH employees
- Professional development and continuous training
- Expand your leadership and operational knowledge
- Learn from the leaders how to best support clients in busy retail tax locations
- Make a visible impact within the organization
- Join a fast-paced, innovative culture with an open and collaborative environment
- Ample opportunity to develop core and new skillsets and have a stake in your own success
- Opportunities for advancement within the organization
- Join a great organization that cares about employees!
CLICK HERE TO APPLY NOW
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